About this consultation
This is a consultation on our proposals for revisions to our
post-inspection arrangements, including how we handle complaints
about our work. These proposals, if agreed, will enhance our
current arrangements to deal with any queries or concerns about
an inspection quickly and before an inspection report is
finalised.
We are seeking the widest possible range of views to ensure that
our revised procedures are closely matched to the needs of
inspected providers and those making complaints. The consultation
will be open from 3 March at 9:30am to 30 April at 11:45pm.
We will publish a report on the outcome of the consultation on
our website in May and use the responses to inform the new
arrangements we aim to introduce from September 2020.
Proposals
Building on the strength of our existing post-inspection and
complaints-handling arrangements, we propose to:
- implementing new and consistent post-inspection timelines
that will apply across all inspection remits
- allow all inspected providers 5 working days to review their
draft report and submit any comments about issues of factual
accuracy and the inspection process for us to consider before we
finalise the report
- consider and respond to formal complaints from inspected
providers before we publish their inspection report, if these
complaints are submitted promptly
- retain current arrangements for internal reviews into
complaints handling, including the scrutiny panel
Respond to the consultation
You can read the consultation proposals in
full and respond online.
