Eversmart Energy, an energy supplier with around 29,000 domestic
customers and a very small number of business customers has
ceased to trade.
Under Ofgem’s safety net, the energy supply of Eversmart
Energy’s customers will continue and prepayment meters can
be topped up as normal. The outstanding credit balances of
domestic customers will be protected.
Ofgem will choose a new supplier to take on all of Eversmart
Energy’s customers. This supplier will contact these customers
shortly after being appointed.
Ofgem’s advice to Eversmart Energy’s customers in the
meantime is to:
- · Not switch
to another energy supplier until a new one has been appointed and
you have been contacted by them in the following weeks.
- · Take a meter
reading ready for when your new supplier contacts you.
This will make the process of transferring customers over to the
chosen supplier, and paying back any outstanding credit balances,
as smooth as possible.
Philippa Pickford, Ofgem’s director for future retail markets,
said:
“Eversmart Energy customers do not need to worry, as under
our safety net we’ll make sure your energy supplies are secure
and domestic customers’ credit balances are protected.
“Ofgem will now choose a new supplier for you and whilst we’re
doing this our advice is to ‘sit tight’ and don’t switch. You can
rely on your energy supply as normal. We will update you when we
have chosen a new supplier, who will then get in touch about your
new tariff.”
Updates are available from our website or
through our twitter feed @ofgem.
Customers who have questions should visit the FAQs on our
website or https://www.ofgem.gov.uk/ofgem-safety-net-business for
business customers. Or if they need additional support, call
Citizens Advice on 03454 04 05 06 or email them via their webform.
Advice will also be shared on Ofgem’s twitter @ofgemand facebook channels.
Notes to editors
- · Eversmart
Energy’s customers should take meter readings today and wait
until their new supplier contacts them. Once they’ve been
contacted, customers can ask to be put on their new supplier’s
cheapest deal or shop around for a better deal from another
supplier. They won’t be charged exit fees for switching away from
their new supplier.
- · For
non-smart prepayment meters, customers can continue to use their
top-up devices until they are replaced by the appointed supplier.
- · For smart
prepayment meters, you will be able to top up your meter
with Eversmart Energy for a short while. If
required, Eversmart Energy will then send an electronic
message to your meter to turn it into credit mode. This will
enable you to take a continual supply without the need to top up.
Once a new supplier has been appointed, they will be in contact
with you to discuss whether you want to take your supply with
them through a prepayment tariff and they will set this up for
you.
- · Ofgem's safety
net will make sure customers will always have an
energy supply, domestic customers’ credit balances are
protected and that the process in moving over to the appointed
supplier is as smooth and hassle free as possible.
