Extract from PMQs - Jun 12

The Prime Minister: We have been clear—I have said it and the Secretary of State has said it—that performance in the north is and has been unacceptable following the timetable changes on 18 May last year. Passengers in the north deserve better, which is why are working closely with a variety of organisations, including Network Rail, Northern, Transpennine Express and Transport for the North, to improve services and punctuality. We have also appointed an industry expert, Richard George, to look at the issue, review the performance and make recommendations to improve reliability. That should drive improvements, but we will not hesitate to take the action necessary.