Extract from Work and Pensions Committee Oral evidence: Overpayments of Carer’s Allowance - May 15
Saturday, 18 May 2019 09:19
Peter Schofield (Permanent Secretary, Department for Work and
Pensions):...That takes me into a number of different places. It is
an amazing privilege to be able to be invited into people’s lives
sometimes and see some of that and seeing what we do from the point
of view of the customer. I would give you one example of that. I
have just remembered it because it was also a Wednesday and I had
spent the morning in the Palace of Westminster on various meetings
in this grand place. Then I...Request free trial
Peter Schofield (Permanent Secretary, Department for Work
and Pensions):...That takes me into a number of different
places. It is an amazing privilege to be able to be invited into
people’s lives sometimes and see some of that and seeing what we do
from the point of view of the customer. I would give you one
example of that. I have just remembered it because it was also a
Wednesday and I had spent the morning in the Palace of Westminster
on various meetings in this grand place. Then I got on
a Tube train down to South Wimbledon and went to
a Salvation Army hall where we have a DWP
outreach worker there in a homeless drop-in
centre. I sat down with people who were trying to
claim universal credit and listened to the
challenges of claiming universal credit when you do not
have an address. What I learnt from that is what we can do
differently and how we can change that...
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