Extract from Lords motion to consider the Passport (Fees) Regulations 2018 - Mar 15
Friday, 16 March 2018 07:59
The Minister of State, Home Office (Baroness Williams of Trafford)
(Con):...Over the last year the average turnaround time for the
vast majority of the estimated 7 million passport applications that
HM Passport Office handled was in the region of seven days. This
excellent performance has resulted in high levels of customer
satisfaction. The Institute of Customer Service has once again
ranked HMPO as the top performing public services organisation in
its recent customer satisfaction index...Request free trial
The Minister of State, Home Office (Baroness Williams of
Trafford) (Con):...Over the last year the average
turnaround time for the vast majority of the estimated 7 million
passport applications that HM Passport Office handled was in the
region of seven days. This excellent performance has resulted in
high levels of customer satisfaction. The Institute of Customer
Service has once again ranked HMPO as the top performing public
services organisation in its recent customer satisfaction index
survey. The service has improved its customer satisfaction index
scores over each of the last five years and, for the first time,
also appears in the top-50 list of high-scoring organisations on
the customer satisfaction index survey, along with Amazon and John Lewis...
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